No, never share your OTP, PIN, or password with anyone, even if they claim to be from customer care. Legitimate companies never ask for sensitive information over the phone. Sharing such details can lead to financial fraud.

Be cautious if someone asks for OTPs, PINs, or account passwords.
Scammers may impersonate customer care or use urgent language to pressure you.
Always verify the caller’s identity by contacting the official customer care number from the app or website.

• Immediately report the activity to the payment app’s customer care through their official helpline or app support section.
• Block your account temporarily if the option is available.
• File a cybercrime complaint on www.cybercrime.gov.in or contact your nearest police station.

No, clicking on random links can expose you to phishing attacks. Fraudsters may use fake websites to steal your login credentials or personal details. Always update your KYC through the official app or website.

• Enable two-factor authentication for transactions.
• Regularly update your app to the latest version.
• Use a strong PIN or password and avoid using easy-to-guess numbers.
• Keep your phone locked and avoid sharing your device with strangers.

No, this is likely a phishing attempt. Payment apps do not ask for such details over email. Avoid clicking on links in unsolicited emails and never share personal information.

• Immediately change your PIN or password.
• Contact the payment app’s official customer care to report the fraud.
• Check your bank account and freeze transactions if necessary.
• Lodge a cybercrime complaint as soon as possible.

• Always use the official helpline numbers listed on the app or website.
• Avoid engaging with numbers shared via random SMS, WhatsApp, or unofficial emails.
• Official emails from payment apps come from verified domains. Look for spelling errors or suspicious URLs.

No, avoid installing third-party apps that claim to enhance payment app features. These can be malicious and may compromise your data. Only download apps from official sources like Google Play Store or Apple App Store.

Selkey NGO spreads awareness about cyber fraud and helps victims by guiding them on reporting incidents, securing their accounts, and taking legal action. We also collaborate with authorities to combat online scams.